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Research Reports on automated telephony

 
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Tones in automated telephone services
Naming conventions for the telephone keypad
Attitudes to voices in automated telephone services
Grouping of numbers for automated telephone services
Dialogues for speaker verification & operator hand-over
Navigation in structured and unstructured menus for automated telephone services
User friendliness of the telephone and telephone numbers
Icons for automated telephone services
Effects of tone of voice and speaker style in automated service dialogue prompts
User perception of European network tones
User attitudes towards real and synthetic speech
Metrics for evaluating dialogue strategies in a spoken language system
Help Strategies in Automated Telephone Services
Attitude to Service Input Mode
The Priming Effects of Telephone Tutorials
Attitudes to Recognition Accuracy
Large Scale Evaluation of Automatic Speaker Verification Technology
Large Scale Evaluation of Automatic Speaker Verification Technology Nuance V7.0.4